Question 1

What is an CMWAC Online Thrift?

Accepted Answer

CMWAC Online Thrift is an online thrift store operated by the Community Mental Wellness Association of Canada (CMWAC), a BC-registered charitable organization with over 30 years of community service.
Our online thrift shop offers affordable, pre-loved items while supporting mental wellness initiatives for individuals and families. Proceeds from sales help fund community programs, raise awareness of mental health challenges, and support charitable activities aligned with CMWAC’s mission.
By shopping at CMWAC Online Thrift, you are not only giving quality items a second life—you are also contributing to mental wellness, community care, and sustainable living in Canada.

Question 2

How does this online thrift store work?

Accepted Answer

CMWAC Online Thrift operates as an online-only thrift store with in-person pickup.

Here’s how the process works:
Browse & Purchase Online
 All available items are listed on our website. Once you select an item, you can complete your purchase using our secure online payment system for instant checkout.
Payment Confirmation
 After your payment is successfully processed, you will receive a purchase confirmation or receipt. This receipt is required for item pickup.
In-Person Pickup Only
 At this time, we do not offer shipping or delivery services. All purchased items must be picked up in person at our office.
Pickup Location & Hours
 Items can be picked up during our operating hours:

Days: Monday to Wednesday
Time: 10:00 a.m. – 2:00 p.m.
Public holidays: Closed
Pickup Address:
 Unit 103, 7831 Steveston Highway
 Richmond, BC V7A 1W8

Proof of Purchase Required
To collect your items, please present your store receipt or order confirmation (digital or printed) at pickup. This helps us verify your purchase and ensure a smooth pickup experience.

Our online pickup model allows us to keep operating costs low and direct more resources toward supporting mental wellness programs in the community.

Question 3

How can I pick up my items?

Accepted Answer

After completing your purchase on CMWAC Online Thrift, items must be picked up in person at our office.
To pick up your items, please follow these steps:
Complete Your Online Purchase
 Ensure your order is fully paid through our online checkout system.
Bring Proof of Purchase
 When you arrive, please present your store receipt or order confirmation (digital or printed) to verify your purchase.
Visit During Pickup Hours
 Item pickup is available during the following times:

Days: Monday to Wednesday
Time: 10:00 a.m. – 2:00 p.m.
Public holidays: Closed

Pickup Location:
 Unit 103, 7831 Steveston Highway
 Richmond, BC V7A 1W8

Please note that all items must be picked up within 30 days of purchase. We do not offer shipping or delivery services at this time.

Our in-person pickup process helps us keep costs low and allows more funds to be directed toward supporting community mental wellness programs.

Question 4

Where is our store located?

Accepted Answer

CMWAC Online Thrift is an online-based thrift store serving customers across Canada.
While we do not operate a traditional retail storefront, our organization is based in British Columbia, Canada, and all proceeds from our online store support community mental wellness programs delivered by the Community Mental Wellness Association of Canada.
Shopping online allows us to keep costs low, offer affordable items, and direct more resources toward mental wellness support for individuals and families.

Question 5

How can we donate items to the store?

Accepted Answer

We welcome community donations to support the work of CMWAC Online Thrift.
Donations can be dropped off in person at our office during the following hours:
Days: Monday to Wednesday
Time: 10:00 a.m. – 2:00 p.m.
Public holidays: Closed

Donation Drop-off Address:
 Unit 103, 7831 Steveston Highway
 Richmond, BC V7A 1W8
 Canada

All donated items help support community mental wellness initiatives through the Community Mental Wellness Association of Canada. We appreciate your generosity and encourage donors to ensure items are clean, gently used, and in good condition.
If you have questions about what items we currently accept, please contact us before visiting.

Footnote:
To ensure safe handling and limited storage capacity, we kindly ask donors not to bring large items, including large home appliances or furniture. At this time, we are only able to accept small, easily manageable items. Thank you for your understanding and support.

CMWAC THRIFT

FAQ

Frequently asked questions

What is an CMWAC Online Thrift?

How does this online thrift store work?

How can I pick up my items?

Where is our store located?

How can we donate items to the store?